Reference

Know What Your Account Agrees To

Every deposit you send through bKash, Nagad or Rocket, every cricket bet you place and every slot round you open runs on one set of rules, and this page sets them out in plain English.

Account and wallet conditionsbKash, Nagad, Rocket depositsCricket and casino play rulesSupport contact paths
dbt888 Know What Your Account Agrees To
DATA AND ACCESS

How dbt888 Handles Your Account Data

Your account record holds what we need to keep these terms enforceable: your name, mobile number, wallet references, device sign-ins and the bet history behind every settled market. It sits on encrypted systems, and only the people who need it can open a profile — a support agent sees your ticket, not your PIN. Cookies on this site remember your session and language choice so you are not asked again on every page. You can request what we hold, or ask for a correction, by writing in from your registered address.

What We Keep And Why Your name, mobile number, wallet references and bet history are stored so we can settle markets, verify payouts and answer a dispute weeks later. Nothing is collected for its own sake.
Cookies You Can Clear Session cookies keep you signed in and remember your chosen language. Clearing them on your phone signs you out, which is what you want on a shared handset in a busy household.
Sign-In And Code Steps Logging in needs your number and the one-time code we send. We never ask for that code over chat, and no agent will request your password or your bKash PIN at any point.
Changing Or Closing A Record Want a correction, a copy of what we hold, or your account closed? Send the request from your registered email so we can confirm identity, and we action it under the retention rules in these terms.
REACHING OUR DESK

Getting Your Terms Questions Answered

Terms questions rarely arrive on their own — usually it is a wallet name that does not match, a payout held for a document check, or a bet you think settled the wrong way. Reach our Bangladesh support desk through live chat inside your account or by email, and quote your account number with the exact section you are reading. We answer in English and can resend the current terms as a file if you want it saved on your phone.

Team online

Live Chat Inside Your Account

Open your account, tap the chat icon in the corner and describe the term you want checked. Chat is the quickest route for wallet name mismatches and bets you believe settled incorrectly.

Email Our Terms Desk

Send your account number and the clause in question to our published support address. We reply with the exact wording in force and, if your case needs documents, tell you which file clears the check.

Ask Before You Deposit

Not sure whether a bKash, Nagad or Rocket transfer fits the wallet rules? Ask first. A short chat before you send money saves the back-and-forth that comes from a deposit made under someone else's name.

Questions About These Terms

The clauses above cover most of what comes up, but a few questions land at our desk again and again. Here are the short answers, written the way we would say them in chat.

Yes. Ticking the box at registration and funding your wallet both confirm you accept the conditions on this page, including the wallet rules that cover bKash, Nagad and Rocket transfers.

It depends on the law where you are and on eligible regions, so the answer is not the same for everyone. Check your local position before you register, and contact us if you are unsure.

We ask for one document that shows the same name as your account and your wallet. Send it through the upload link on the request and the payout is released once those names line up.

They can change, usually because a payment rail or a game provider has changed how something works. The version on this page is the one that applies, so take another look after any wallet update.

You can ask for a copy of your account record, request a correction to your name or mobile number, and ask which wallet details we hold. Send it from your registered email address.

Write to our support desk, quote the clause and say what you think it should read. If a rule where you live overrides it, tell us that too and we will take another look.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.